Your order will be delivered to Istanbul and nearby provinces on the first business day after shipment, and to more distant provinces within 2 business days. Orders in the production process may be shipped within up to 10 business days. Our company is not responsible for delays caused by the shipping company.
From the moment you complete your order by paying with any payment option until it arrives, you will receive the following informational messages: • Once payment is complete, you will see a screen saying 'Your order has been successfully completed!' • When your order is shipped, you will receive an SMS message with the title 'Your I Love Shoes order has been shipped' and a tracking number.
For unshipped items, you can easily cancel your order by contacting our support line (0850 885 04 05) or our WhatsApp contact line (0552 315 0405). • Refunds for canceled orders will be completed within 14 business days. • The return process is as follows: After the product reaches us, its compliance with the return conditions is checked. If the product meets the return conditions, the refund process will be completed within 14 business days. If the product does not meet the return conditions, it will be sent back to your address. The time it takes for the refund to appear on your card depends on your bank. If you paid with a credit card, it usually appears within a few days. For debit cards, the time it takes for the refund to appear in your account is longer. www.iloveshoes.com.tr pays the amount for installment purchases to the bank in a single payment. The bank then refunds this amount to your credit card over the number of installments. For example, if you purchased our product in 3 installments, the refund will be completed in 3 months.
